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What We Do:
We resolve complaints and provide relief to the public by carrying out independent investigations into complaints about ‘maladministration ‘ in any Federal Government agency. We work to put things right and share lessons learnt and help improve public services as a result. Our independent complaints handling service is free and open to everyone.
We can also entertain the complaints of Federally Administrated Tribal Areas (FATA).
Now KESC is also under the jurisdiction of Wafaqi Mohtasib. View Details.
Areas which are outside the purview of Ombudsman Secretariat:
- Matters that are Sub-judice
- Matters relating to External Affairs
- Matters relating to Defence
- Service Matters
- Federal Public Service Commission
There are independent Mohtasibs (Ombudsman) for (i) Tax matters, (ii) Insurance matters concerning private insurance companies, (iii) Banking matters concerning private banks; and (iv) Harassment of women at workplace.
Wafaqi Mohtasib Assistant Answer Keys 11 December 2016 NTS Test
To promote high standards of governance, accountability and efficiency through administrative justice services.
To redress public grievances in a fair, prompt and transparent manner.